Burant Heating and Air Conditioning
Friendly & Well-Spoken
Yesterday, December 12th, your company did a furnace tune-up. Your rep, Alfonso, conducted himself in a professional manner. He was informative in the fact he asked if I was interested in seeing the inside of the furnace. At that point, he instructed me on the workings of various parts, the reason I might want to replace the igniter at this time and other facts concerning my particular furnace. Alfonso was friendly, well-spoken and represented your company with competence and congeniality. If, and I hope "yes", the company has an incentive plan, Alfonso is definitely deserving of consideration. Perhaps a Christmas bonus!
Never Had A More Pleasant And Successful Experience!
I had a problem with the fan on my "ancient," in-ceiling furnace in my condo. The fan would not shut off unless I diddled with the thermostat until finally there would be a small click and the fan would turn off. I worried the fan motor was going to burn itself out. I am 71 years "young" and I have to tell you that in all my years of dealing with companies of all kinds, I have never had a more pleasant and successful experience. This went all the way from my phone conversations with a young man named Andrew to the technicians, Kevin, who came and fixed the problem. My experiences were A-1. The gentlemen were pleasant, easy-going and very human - a quality that is sadly lacking in most companies, large and small. The cost was fair, service was excellent and the person-to-person contact was outstanding. It will be my pleasure to recommend Burant to anyone who might have a heating or air conditioning problem. Thank you!
Excellent Customer Service!!
Talk about customer service!! I called in a panic because my furnace was not working properly...just couldn't hold a proper temperature. Todd was very understanding and patient as I tried to explain to him my situation. He had me send photos of my furnace so he could help properly diagnose it and made sure he had the right parts with him when he came out for the service call. Within 24 hours, my furnace was up and running again! Thank you for your quick response and excellent customer service! I refer all of my friends and family to Todd!
I am delighted every time I deal with them!
There are very few companies that ever impress me enough for me to take time out of my day to write a letter about. However, I would be cheating the general public if! did not write about Burant Heating & Air Conditioning. When my family first moved to Wisconsin we immediately needed someone to service our furnace. When the technician from Burant showed up, I knew right away this was not a typical heating and air conditioning company. He was friendly, thoughtful, considerate, and on top of all that, was extremely knowledgeable. In no time he had us up and running again. That was the beginning of a great relationship with Burant. They have since serviced all my heating and air conditioning needs. Whenever I call for help, I feel like I am the only customer they have, for that is the way they take care of me. From the technicians to the wonderful people they have in their office, I am delighted every time I deal with them. I hang up the phone and already feel confident that my family will be warm in the winter and cool in the summer, and that service comes with exceptional customer service and care. And they are more than fair. I am thankful that there are still businesses out there like Burant that put the customer first. .. and genuinely do it with a smile. Thank you, Burant Heating & Air Conditioning! You are the best!
Keep up the excellent work!
I want to post a comment to thank you for the excellent service that you have provided me with for the past ten years. The first time Burant Heating and AC came to my home it was because my furnace went out. I talked with Todd Burant about the different options of buying a furnace. Then I called around to do some price comparisons and Burant Heating & AC was very competitive. I decided to have them install a high efficiency furnace. I was very happy with the service so when it was time to install a new central air I called them. I have had no problems with either units. Burant Heating and AC have a good maintenance program. Their customer care and quality work deserve recognition. Their service has been consistently over the top through the years. I have recommended them to family and friends who are now current satisfied customers. Keep up the excellent work!
Thank you for providing such professional service.
You installed a Lenox furnace for my parents, Walter and Sue Liebherr, in Greendale last fall. I had the duty of oversight of contractor selection. I wanted to provide you with feedback. To start, everything is performing well. If you recall we installed a 70,000 BTU furnace. The other two contractors quoted a 90,000 and 100,000 BTU furnaces. They would provide heat, but because they were oversize, would not do so as efficient as a properly sized unit. I was worried that 70,000 BTU's would handle the cold in this poorly insulated house. You showed me the science behind the calculation, and through hundreds of hours of research on my own, I hired you to be our contractor. I am pleased to announce that the furnace, with thermostat set to 77 degrees, easily kept the temperature stable in the home. This past winter had some of the coldest temperatures in recent history also. The original install last fall went as planned, with everything performed professionally as per contract. This spring Mom called you for a minor maintenance issue, and without hassle, you promptly set up an appointment to address the issue. I consider myself to be a perfectionist. I also have worked in the trades for the past 28 years. I am highly qualified to distinguish an average company from another, and I am making a statement here that may help others who do not have the time and expertise to research as much as I did. I consider your pricing, communication, installation, and service as excellent, and highly recommend your company to anyone in need of HVAC services. Thank you for providing such professional service.
Very Impressed With Their Knowledge
I wanted to take a moment to express to you the satisfaction we have in our furnace and air conditioner units. We were very impressed with the knowledge you had on the products and are happy with the recommendations you made for upgrading our systems. We would also like to compliment your service technicians who have been nothing but professional and respectful to our family and our home. It is also very convenient for us to have Burant Heating & AC keeping track of our equipment with the maintenance agreement program and calling us for the appointments. Your office staff is always very accommodating to our schedules. Thank you for your prompt service and we look forward to continue working with you.
Chris & Dawn Friedl
Professional, Sincere, Knowledgeable And Respectful To Our Home
Thank you for your excellent service!! For the past couple of years we have had Burant service our home's furnace and AC components which were installed some 15 years ago when our home was built. Prior to Burant servicing our heating and air, it seemed as if the heating and air repair company we used were only reactive, with problems occurring to our furnace at the most inopportune times, like during the middle of a snow storm. This all change when Burant showed up at our home. Our Burant service tech is Kevin. To me, as a retired law enforcement officer, trust is everything. Kevin not only proved his trust, but he is very professional, sincere, knowledgeable, and respectful to our home. When Kevin arrive this past month at our home for tune-up servicing, I literally hugged him and thanked him. It was only because of Kevin's thoroughness and expertise in past tuneups on our furnace that we survived one of Wisconsin's worst winters on records without one problem with heating. Our furnace seemed to be on constantly at times with the subzero temperatures, but it kept on working great and efficiently. From day one with Burant being our service provider, Kevin recognized problematic issues related to our furnace and it's original installation. Watching Kevin service our furnace, I immediately observed him conduct tune-up procedures I had never witnessed by previous techs servicing our current furnace, or the furnaces in our previous two homes. It is for these reasons that Burant will always be my heating and air service provider, along with Kevin being our tech. Thanks again for all you do Burant in bringing homeowners a piece of mind .
I recommend Burant Heating to everyone!
Great company! The installers were neat, polite, answered all my questions and explained everything. The installation went smoothly and quickly! And I can't even hear my new furnace running! I recommend Burant Heating to everyone!
HE'S A CLASS ACT!
A special THANK YOU to Alphonso, who replaced my Armstrong 'Magic Unit's' Heat Exchanger yesterday (8/31/16) HE'S A CLASS ACT! I've put a favorable review on "Angie's List" for you...
Extremely Professional from start to finish.
Burant's sales person came to my home to assess my home to give me the best heating and cooling system for my home. My old furnace and air conditioner were way oversized for my home. Very costly to run and not working properly. He took the time to explain every thing that would be done in detail. He gave me several options to choose from and since there were some rebate programs going on that he informed me about I got a great deal and substantial rebates from several sources. When his crew showed up at the time and the day that was agreed on. They were all pleasant and professional. Very neat workmanship and they made sure everything was working properly and that every thing was cleaned up. They even vacuumed the area. Two of them even carried a desk down stairs for me at the end of the day. (I'm not supposed to tell you that) Great guys to have in my home and my utility bills are a lot less. That makes a big difference to me since I'm on a fixed Income. Thanks Burant Heating and Air Conditioning for a job well done.